Returns/ Refund Policy
Because our magnets are custom-made using your uploaded photos, we do not offer refunds for change-of-mind purchases, including (but not limited to) choosing the wrong photos, ordering the wrong size/quantity, or wanting to make edits after placing your order.

That said, we want you to love your magnets - and if something arrives damaged, defective, or not as described, we’ll make it right with a remake or refund as appropriate.

48-Hour Reporting Window

To be eligible for a remake or refund, you must contact us within 48 hours of delivery. Please inspect your order upon reception or as soon as possible within the 48 hours of delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to Request Help

Please email us at hello@magnetsbybritt.com from the email you purchased with and include:

• Your order number (and proof of purchase)

• A brief description of the issue

• Clear photos of the item(s) and packaging (if damaged)

Once we review your request, we’ll confirm the next steps and whether a replacement (remake) or refund is the best solution.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@magnetsbybritt.com.

What’s Not Eligible

Because items are made-to-order, we can’t offer refunds for:

• Change of mind / no longer needed

• Photo choices, cropping, or edits you approved (or selected) at checkout

• Ordering the wrong size, pack, or quantity

• Minor variations that are normal with handmade products
  

• We do not accept returns on sale items or gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or not as described, contact us within 48 hours of delivery and we’ll take care of you.

You can always contact us for any questions at hello@magnetsbybritt.com or by mail at P.O. Box 440054, Kennesaw Georgia 30160, United States.